Quick Messenger CMS

A sophisticated, secure, bank-ready content management platform that can effortlessly target unique messaging down to single screens in mass display networks

JohnRyan’s Quick Messenger CMS reflects more than 35+ years of direct experience working with financial services marketers and IT executives. Our platform reflects the sophistication and granularity needed to support large, distributed organizations.

Our unique Smarts Slots system simplifies and streamlines the complicated task of tailoring in-branch messaging down to specific areas, screens or zones of screens in branches. Our clients efficiently target 1,000s of messages weekly, based on everything from sales results and real-time data, to the customer demographics of individual branches and inputs from local managers.

Smart Slots enables marketers to define rules for precise targeting based on attributes, such as target customer, geography, desired programming duration or focus, thereby creating a diverse — yet practically manageable — programming scheme across all of the screens in a network.

Quick Messenger allows clients to customize user experiences down to the task level, easily manage and monitor workflows, and integrate seamlessly and securely with data feeds and branch systems like queue management. Agencies working with banks can create template concepts that, once uploaded, instantly become fully integrated interfaces that enforce business rules and user permission structures.

We provide visualization tools that provide the digital signage industry’s only strategic overview tool of what content is playing where, and why.

Network operators can also see what is playing on any screen in the network, using our live preview tool. Along with visually confirming scheduled media files, the preview tool allows operators to view dynamic content that is being generated “on the fly” using incoming data sources.

Automated Content Execution (ACE)

Safely move content and instructions around a platform that’s been designed to meet the rigid security requirements of financial services companies

We know banking, and understand the need for a network architecture that respects and works with – and not around – the rigid security requirements of the financial services industry.

Our technology-agnostic platform represents decades of experience working with banks. The result is a platform proven to meet the banking industry’s significant operational and security hurdles.

Network Topology

Media distribution tuned to secure banking environments

JohnRyan’s network architecture was created with our clients’ secure environments in mind. Clients access a web-based interface for all the content development, scheduling and control functions of the in-branch messaging network. That interface works via an Internet connection with a Messaging Manager server cluster, operated by JohnRyan at an ultra-high-availability, Type II data center. The manager system sits outside the bank's firewall, and its outputs, like schedules and media files, are transferred to the bank through a single VPN tunnel.

The unique JohnRyan message distribution protocol is designed to consume very little bandwidth while managing the payload of content distribution for sites. A network efficient synchronization process is used to move content, instructions, logs and other files between JohnRyan's Messaging Manager and the bank's data center. The distribution server can be hosted in the cloud if desired by the customer.

The system design bridges a common need for absolute network security with a balancing requirement to limit content distribution costs. The JohnRyan design results in recurring savings by removing the need for expensive high-speed connections that often need to be installed and dedicated to the bank signage network.

Media Player Software

Smooth, accurate, ultra-reliable playback through a hardware-agnostic design that emphasizes uptime

We’re not in the hardware business, and we recognize through direct experience that different banks have very different technical requirements.

Instead of specifying media players, our system is hardware-agnostic. A multi-channel player can be installed on any device that runs Windows, Windows Embedded or Linux. An embedded player is available for any device capable of running a browser, such as Android-based set-top boxes and sticks, or “smart” display monitors that include embedded computing devices.

Our software player design incorporates industry-leading, patent-pending remote monitoring and management tools to maximize uptime on branch screens, and minimize costly field maintenance visits through self-healing processes. While most systems require remote connections to troubleshoot player problems, our monitoring and healing processes happen locally, with no connectivity required. Alerts go out to an online dashboard when local healing is impossible.

No one player fits all, so JohnRyan’s expert technical team works with customers to tune the hardware selection to the demands of both the physical space and the programming requirements. We can recommend devices, or provide specs so you can align with a corporate-wide PC supplier.